Lane County HMIS 

ServicePoint is a Management Information System used to record and share information among service-providers on services provided to at-risk, homeless, or near homeless clients. Lane County transitioned from OPUS/HMIS to ServicePoint on July 1, 2011.  ServicePoint is a NW Social Service Connections (NWSSC) of the Portland Housing Bureau project.

 >    Lane County HMIS Policies and Proceedures

    Agencies who use ServicePoint have agreed to following the HMIS Policies and Proceedures.

     >    ServicePoint Privacy Notice

      The privacy notice is intended to inform clients of the uses and disclosures regarding ServicePoint as administered by the NW Social Service Connections. The notice will be posted in the lobby and work stations where clients are served in all agencies using ServicePoint. The complete notice to clients will be made available to the client at the client's request. ALL PROGRAMS/AGENCIES USING ServicePoint are REQUIRED TO POST THIS NOTICE.

       >    ServicePoint User Licenses

      At this time, Lane County is purchasing ServicePoint User licenses for agencies in the Lane County continuum. The number of licenses purchased is determined by Lane County considering number of sites, clients at a point in time, and volume of services delivered daily.
      New Users are required to complete a User Policy Agreement which is witnessed/signed by their supervisor.

      Prior to activating the new account, new system users are asked to view

       >    Forms for ServicePoint Intakes, Updates, and Exits

       >    User Resources

      Calculating Rent:
      Fair Market Rent (FMR)
      Rent Reasonable MRC Certification Analysis 
      Utility Allowances (updated 01/02/2014)

      >    Frequently Asked Questions

      >    Support

      >  User Instruction Sheets

      >    ART Reports

      The additional Advanced Reporting Tool license is available to 31 of the 108 Lane County ServicePoint users. The Advanced Reporting Tool has folders of reports such as annual perfomance, data quality, client demographic, and service/fund source counts. This license is necessary for agencies to run required HUD, HSC, HPRP, VA, CDBG, ESG, EHA, and HSP reports.  

      View the most commonly used reports in Lane County - includes report name and usage information.


         Lane County Agencies Participating in ServicePoint

      Lane County has 22 Agencies with 128 Projects in ServicePoint

      • Catholic Community Services 
      • Centro Latino Americano
      • Community Sharing of Cottage Grove
      • Food for Lane County
      • Goodwill Industries
      • HIV Alliance
      • Housing and Community Services of Lane County (HACSA)
      • Lane Council of Governments- Senior and Disabled Services (LCOG)
      • Lane County Human Services Division
      • Laurel Hill
      • Looking Glass
      • Mainstream Housing, Inc.
      • Oregon Department of Human Services
      • Pearl Buck Center
      • Relief Nursery, Inc.
      • ShelterCare
      • Siuslaw Outreach Services
      • Sponsors, Inc
      • St. Vincent de Paul of Lane County
      • Upper Willamette CDC
      • White Bird Clinic
      • Willamette Family Trreatment

      Contact for HMIS: