RIS operates a computer and network equipment facility with controlled access and 24 hour per day monitoring and operational support. Computer operators continuously monitor computer, network and environmental systems for proper functioning. Clients report problems to the Help Desk where staff members document the problem, attempt to resolve it, and/or contact the technical support staff for assistance. Technical support staff members are on-call 24/7 to respond to system problems.
Technical consulting services are also available. RIS technical experts can help customers with system design issues, server specifications, hardware/software solutions, etc. as needed to meet customer and regional needs.