Communications Center 

The Communications Center responds to emergency and non-emergency calls and other requests for service 24-hours a day, seven days a week. Effective communications support is essential for the management of patrol, investigative and planning functions of the department.

Dispatch (13 employees)

2011 Statistics

  • handled 85,492 incoming phone calls
  • out of this total, 5,876 or 7% were 9-1-1 calls
  • 4,910 of those calls were from Central and North Lane County
  • 446 of those calls were from West Lane County
  • 520 of those calls were from South Lane County
  • average ring time for inbound calls was 5 seconds
  • average talk time was 1 minute 32 seconds
  • average hold time was 1 minutes 43 seconds
  • highest call month was August 2011 
  • busiest hour of the day was between 2 pm - 3 pm
  • dispatchers continue to monitor 23 talk groups/radio channels
  • dispatchers entered 75,852 calls into our Computer Aided Dispatch (CAD) system – Patrol (64,693) and Parole and Probation (11,159) 
 

Response time reports, call activity, incident frequencies, crime analysis data and operations reports depend on information derived from the calls for service.  This Unit is the department’s first point of contact for local, state, and national disasters and monitors / responds accordingly using various broadcasting and alerting systems. 

The Communications  Center monitors after-hours courthouse security and provides dispatch support to US Forest Service law enforcement officers.

Operations

As the hub for Sheriff's Office and contract dispatch communication services, Communications Officers conduct initial assessment of requests and apply guidelines that screen the nature and urgency of incoming calls. The guidelines are a reflection of the Sheriff's policy, developed through our strategic plan and a balancing of resources, requiring uniform public safety access in unincorporated Lane County.

This "triage" results in a prioritization of those requests. Many services previously associated with the Sheriff's patrol function have been reduced through budget processes. Our focus has, by necessity, become directed at emergency or immediate life threatening incidents. Property crime and social nuisance issues, while still important in our service profile, will be deferred based on our ability to send a deputy to the problem.

As continuing social issues impact government, the Sheriff's Command group will be required to adjust response protocols that will impact service levels. 


Objectives
  1. Provide prompt, courteous and professional service to both our internal and external customers.
  2. Monitor and respond to requests from the field, making officer safety the number one priority.
  3. Receive and dispatch emergency and non-emergency calls-for-service in rural Lane County and provide other information and referral services to the public.
  4. Accurately process and enter missing and wanted persons into the appropriate electronic systems.
  5. Modernize computing ability, through the AIRS Consortium, to improve tracking of calls, reporting capabilities, management of information and regional coordination (i.e., Computer Aided Dispatch, Mobile Computing, Records Management Systems, and Field Reporting technology).
  6. Improve supervisory coverage.