The Technical Services Division provides three major areas of service.  Approximately one-third of the division is allocated to maintain and administer the computer networks and systems including analysis, development, and implementation of engineering-related projects.  The remaining two-thirds of the division provides user and desktop support services, including the maintenance and management of the County's Help Desk. 

Division Objectives for Fiscal Year 2006-2007

• Continue to improve network and systems availability utilizing industry best practices in patch management, systems maintenance, virus and spyware detection systems, and utilization of high quality hardware and software.
• Analyze and inventory the County's computer capital with the goals of simplifying design, consolidating the systems, and reducing network infrastructure costs.
• Research and implement defense in-depth approaches to infrastructure and end user security.
• Research and develop new methods of workstation and end-user remote management, software deployment and self-help systems to reduce the level of effort currently required of Technical Services Division staff.
• Implement IT Infrastructure Library (ITL) best practices in service delivery, change management, and problem resolution, including replacement of Help Desk software in partnership with the regional Help Desk staff.