HOUSING AND COMMUNITY

SERVICES AGENCY

December 18, 2002

9:00 a.m.

Commissioners' Conference Room

APPROVED 3/19/03

 

Commissioner Bill Dwyer presided with Commissioner June Gallagher, Bobby Green, Sr., Anna Morrison, Judith Pothier, Peter Sorenson and Cindy Weeldreyer present.  County Administrator Bill Van Vactor, County Counsel Teresa Wilson and Recording Secretary Melissa Zimmer were also present.

 

1.  PUBLIC COMMENTS

 

None.

 

2.  COMMISSIONERS' REMONSTRANCE

 

Sorenson stated he received a copy of a report called the “Status of Children in Oregon” that is a county-by-county data book on the status of children in Oregon.

 

3.  REGULAR BUSINESS

 

a.  RESOLUTION/ORDER 02-12-18-1H/In the Matter of Approving the Public Housing Assessment System Certification for the Fiscal Year Ended September 30.

 

Don Williams, HACSA, explained this was the first of three steps of how the Housing Agency is evaluated by HUD.  He said they collected data all year long and electronically submitted it to HUD.  He said the collected data included vacancy rate, capital funds spending for modernization, emergency responsiveness to work orders, annual inspections, security and economic stimulation. 

 

Williams noted that Step 2 is in process, with HUD physically inspecting their units, and Step 3 of the process is sending out a survey to the residents asking them how they are doing.  He said all three are collected and submitted, HUD has a formula they use and that data is reported back to the Housing Agency.  He said he would report back to the Board on how they did.  He recalled that two years ago they were the number one Housing Authority in the nation.  He said they received the same numbers last year.  He noted that this year staff had even done a better job.

 

MOTION: to approve RESOLUTION/ORDER 02-12-18-1H.

 

Morrison MOVED, Pothier SECONDED.

 

VOTE:  6-0 (Green out of room).

 

4.  EXECUTIVE SESSION as per ORS 192.660

 

None.

 

5.  OTHER BUSINESS

 

Dwyer requested a customer satisfaction survey.  He wanted it to be given to all HACSA customers and returned to determine what their thoughts are on their interaction between themselves, the agency and the managers.  He thought it would be in the customer’s best interest to receive that type of feedback to have a greater understanding firsthand of what people think about the service.

 

Williams responded that HUD does that.

 

Dwyer stated he wanted to institute Lane County’s own independent survey.  He wanted to know customer satisfaction.  He noted there was a difference between compliance and satisfaction.

 

Sorenson suggested at the next HACSA meeting to get a report from staff and the resident commissioners on ways for feedback.  He wanted to know if the people served by the programs had suggestions so they can use that information in the work they do.

 

Gallagher thought it would be used in comparison with nationwide figures to see how the housing residents were utilizing the local community services.  She thought it was a good idea.

 

Dwyer said they need to have a form filled out to discuss at subsequent meetings.  He thought it would have a positive impact on the residents’ attitudes.  He wanted to get feedback from those who are not as vocal so they could get an understanding on what the underlying current might be.  He wanted to extend performance measurements to the Housing Agency.  He wanted an objective survey that doesn’t conflict with HUD, but embellishes on what is delivered at the time of contact.

 

Todis asked Dwyer if he wanted to see the survey they develop before it goes out.

 

Dwyer responded he wanted to.

 

There being no further business, Commissioner Dwyer adjourned the meeting at 9:25 a.m.

 

 

Melissa Zimmer

Recording Secretary