HOUSING AND COMMUNITY
April 2, 2003
Commissioners' Conference Room
Commissioner Peter Sorenson presided with Commissioners Bill Dwyer, June Gallagher, Tom Lininger, Anna Morrison and Judith Pothier present. Bobby Green, Sr. was excused. County Administrator Bill Van Vactor, County Counsel Teresa Wilson and Recording Secretary Melissa Zimmer were also present.
1. PUBLIC COMMENTS
2. COMMISSIONERS' REMONSTRANCE
4. REGULAR BUSINESS
a. PRESENTATION/Section 8 Satisfaction Survey. (NBA & PM 3/19/03).
Genie Sustello, Section 8 Director, explained that at the request of the Board they developed a survey to send to all of their current participants (about 2,600 people) who receive a Section 8 subsidy. She said they wanted to keep it short. She wanted to find out how they were doing in treating Section 8 participants as a customer. She stated they developed five questions and sent them with a newsletter in the beginning of February. She added the participants had until March 15 to return it. She noted there were about 600 surveys returned. She commented the only issue in the survey they would change was question Number 3, if the interaction was polite and courteous. She noted most people thought number one was the highest when they really wanted to choose a ten. She stated that most people said they were either very satisfied or satisfied with HACSA’s performance. She added there were people in every category that said they were dissatisfied or very dissatisfied. She thought comments were heartfelt by people who liked where they lived and believed it had changed their lives tremendously.
Sustello noted there were about 27 comments that needed to be examined. She suggested in the next tenant newsletter they would do an article about accessibility and what they offer for special assistance.
Sustello was pleased with the survey and thought it was a tool they could use in the future. She noted that HUD does a Section 8 survey but it is more directed toward landlords and repairs. She said as a result of the survey, they are having landlord meetings with the 900 landlords in the Section 8 program.
Pothier asked if they contacted people who gave negative comments. She asked for those people who were called if they were satisfied and if their situation could be worked out.
With regard to people who had complaints, Sustello said that sometimes there was a misunderstanding but anyone who thought they were treated rudely or disrespectful were contacted to work out the problem.
Morrison stated she was pleased with the overall positive comments.
Dwyer was glad they did the survey and said they have to do more.
Chris Todis, HACSA, stated he would be repeating the survey again and he would check for any patterns.
Sorenson thought the survey was helpful to the Board in understanding the things people bring up both positively and negatively.
Pothier commented that being a resident commissioner she sees things from both sides. She said when she has inspections she feels intruded upon. She appreciated the housing because otherwise she would be homeless. She commented with the housing comes her losing more of her independence than if she would be renting from a private individual. She added she was protected in other ways because of the things housing does. She said they have to look at the overall emotions that are flowing in these situations and it is not always the attitude of the person doing the inspection.
Morrison stated it was not just the housing agency that does inspections on their units. She noted as a property manager it was in her rental contract and agreement with all of her tenants that on an annual basis she would inspect their units. She noted there were provisions in landlord tenant law that allows that to happen.
5. CONSENT CALENDAR
a. Approval of Minutes
b. ORDER 03-4-2-1H/In the Matter of Accepting a Bid and Awarding Contract 03-C-0007 for the Accessibility Remodel on Olympic Street.
c. ORDER 03-4-2-2H/In the Matter of Amending the Agency’s Personnel Policy.
MOTION: to approve the Consent Calendar.
Dwyer MOVED, Gallagher SECONDED.
6. EXECUTIVE SESSION as per ORS 192.660
There being no further business, Commissioner Sorenson adjourned the meeting at 9:30 a.m.