Patient Portal

The Patient Portal is a secure online website that gives patients convenient 24 hour access to personal health information from anywhere with an Internet connection.

A Note About Lab Results...
Sometimes you may see lab results load to the patient portal site before your provider has had a chance to review and interpret the results. New laws require that patients have a right to see their lab results quickly, even if that means before the doctor has had a chance to review and discuss the results. Please review your results with this in mind, sometimes elevated or low results are not as serious as they may appear. Always discuss any questions regarding your results with your provider. Typically your doctor will send you a lab results letter letting you know the results of your lab work, or your care team will call you to discuss the results. If more than a week passes and you have not heard from your care team regarding your results, please call our office at 541-682-3550.
 

How do I enroll and log on to the NextGen Patient Portal website?

To access NextGen Patient Portal, you must have successfully completed enrollment and created an account. You must complete enrollment using a security token before you log on to the NextGen Patient Portal website. You must obtain the security token from your practice, and set up a user name and password during enrollment.

How do I retrieve my user name?

You can retrieve your user name by clicking the Need help with your user name and password? link on the log in page. You must select I'm having problems signing in and enter your personal information. You will receive an email with a link to reset the password after you enter the correct details.

How do I retrieve my password?

If you have forgotten the password, you can reset the password by entering the user name and answering the forgotten password security question you set up during enrollment. After answering the security question, you will receive an email with a link to reset the password.

How do I reset my password if I do not remember the answer to the password security question?

If you do not remember the answer to the password security question you can select I'm having problems signing in and enter your personal information on the log in page. You will receive an email with a URL to reset the password after you enter the correct details.

What should I do if I am having difficulty resetting the password?

If you are having difficulty resetting the password, you can contact the office and request we send you a password reset link and a new token. You will receive an email containing the password reset link in your account. You can reset the password using the link and the password reset token provided by our office.

Can I combine my accounts?

You must contact your practice to combine your accounts in the NextGen Patient Portal website. Your practice should authorize NextGen Healthcare to change your account information.

Why am I unable to open a PDF or other documents received from a doctor?

Many NextGen Patient Portal documents are in Adobe Acrobat® format. To view these documents, you need an Adobe® Acrobat® Reader. Ensure you have the latest Adobe Acrobat Reader installed in your system. The program is free and can be downloaded here: http://get.adobe.com/reader/

Why am I unable to open any documents received from a doctor, even though I have Adobe Acrobat Reader installed?

If Adobe Acrobat Reader is installed, but you still cannot open any documents, then verify if JavaScript is enabled in your computer. JavaScript is required to display messages and it may not be enabled on your browser. Click the Having Trouble? link on your NextGen Patient Portal page for instructions to enable scripting.

What should I do if I see an error message when trying to open or download a document sent from a doctor?

When trying to open or download a document, if you are receiving an error message such as:

  • Internet Explorer cannot download 50PPM from nextmd.com.
  •  Internet Explorer was not able to open the internet site.
  • The requested site is either unavailable or cannot be found. Please try again.

In these cases, there could be issues with the Internet Explorer security settings. Click the Having Trouble? link on your NextGen Patient Portal page for instructions to fix this issue.

Can I see all my appointments in the Inbox?

Only appointments made directly through the NextGen Patient Portal website are displayed in the Inbox. Appointments made by phone or at the practice location will not display.

Can I see lab results on the NextGen Patient Portal website?

Documents and lab results cannot be automatically uploaded to the website; they need provider approval prior to upload.

You should send your provider a secure message from the NextGen Patient Portal account asking for the status of a recent lab result. When your provider sends you an electronic copy of the lab result, you will receive an email notification indicating a document is available in the Inbox.

Why does the Submit button appear to be frozen?

Check the following:

§  If you are using a mobile device, then try using a computer instead.

§  If you are not using a mobile device, try a different browser, if possible.

§  If JavaScript is disabled in the browser. Click the Having Trouble? link on your NextGen Patient Portal page for instructions to fix this issue.

§  If there were any other messages displayed on the screen, then contact your practice to report the issue.

Why does it seem like some features do not work on the patient portal website?

The NextGen Patient Portal system helps you track your health care in a variety of ways. The system is customizable per practice capabilities. Currently the ability to email your care team, request an appointment or request a medication refill are not enabled. Look for these enhanced tools to be available in the future.

McKenzie/Holiday Farm Fire Information -

Non-emergency call center at 541-682-3977

www.lanecounty.org/mckenziefire