Lane County service changes due to COVID-19

Lane County service changes due to COVID-19
Posted on 08/26/2020

As Lane County continues to respond to COVID-19, we are making adjustments to how and when some services are available to the public. These changes are intended to help safeguard the health of the people we serve, as well as the health of our employees.



 

Board of County Commissioners and County Administration Office

Available by phone or appointment only.
Phone: 541-682-4203

Email commissioners: lcbcccom@lanecountyor.gov

Lane County Website: www.LaneCountyOR.gov/BCC

 

Assessment and Taxation

Assessment & Taxation has increased alternative payment options, including online payments or payments over the phone (1-833-819-5119). There is a new secure payment drop box on Pearl Street between 7th and 8th avenues. Checks can also be mailed or placed in the Assessment & Taxation lobby drop box during normal business hours.

The service counter is open on Tuesdays and Thursdays from 10:00 a.m. to 3:00 p.m. 

Changes were made to better protect customers during in-person visits, including sneeze guards at the payment and information counters and installation of a lobby phone for customers who wish to make phone payments on-site.

Please note: Oregon property tax due dates are determined by Oregon Revised Statutes (ORS), and the State Legislature has not made any changes to those dates.

Phone: 541-682-4321

Email: Assessor@lanecountyor.gov

Website: www.LaneCountyOR.gov/AT

 

Lane County Circuit Court

For updates to the Lane County Circuit Courts, please visit the website: https://www.courts.oregon.gov/courts/lane/Pages/default.aspx.

 

County Clerk

Elections: The Elections Office is closed to walk-ins. Many services are available online and by phone. Appointments are also available. 

Phone: 541-682-4234

Email: elections@lanecountyor.gov

Website: www.LaneCountyOR.gov/Elections

 

Deeds and Records: Closed to walk-ins. Available by phone from 9:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m.. Most services available online or by phone. Marriage licenses are available by mail or appointment only.  No new marriage ceremonies will be scheduled.

Phone: 541-682-3654

Email: Recording@lanecountyor.gov

Website: www.LaneCountyOR.gov/Deeds

 

County Counsel

Standard operating hours, 8:00 am to 5:00 pm. Please call in advance.

Phone: 541-682-4442

Website: www.LaneCountyOR.gov/CountyCounsel

 

District Attorney

The District Attorney's Office is open from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. All visitors are asked to maintain at least 6 feet of physical distance.

Website: www.LaneCountyOR.gov/DA

 

Financial Services

Standard operating hours, 8:00 am to 5:00 pm. Most services are available on-line or by phone. Please call to make an appointment for in person assistance. 8:00 am to 5:00 pm.

Phone: 541-682-4199

Email: Robert.Tintle@lanecountyor.gov

Website: www.LaneCountyOR.gov/Finance

 

Health and Human Services

Main Office Number: 541-682-4035

           

Community Health Centers: 541-682-3550

Preventative Dental Health Programs are suspended.

School Based Health Center – Springfield High School is suspended.

Website: www.LaneCountyOR.gov/CHC

 

Lane County Behavioral Health: 541-682-3608

Standard operating hours, 8:00 am to 5:00 pm. Client treatment groups and the Connection Center are suspended. Please call in advance of appointments. Most appointments will be done by phone.

Website: www.LaneCountyOR.gov/LCBH

 

Public Health: (541) 682-4041

Standard operating hours, 8:00 am to 5:00 pm.

Maternal and Child Health to include: Nurse-Family Partnership, Babies First, and CaCoon, and Healthy Families Oregon are providing all services via phone. Enrollment is suspended for new clients with the exception of priority referrals received from OB/Midwifery or Pediatric Providers.  All client classes and gatherings are closed until further notice.

Communicable Disease:  Standard operating hours. Please call in advance. Will prioritize urgent STI testing and services, the Just Checking clinic is suspended and vaccinations are being conducted on a very limited basis. Disease investigations will continue. Clients should call ahead for direction.

Environmental Health: The lobby is closed to the public until further notice. Services are available by phone, email or online. Beginning on May 13, Environmental Health will resume accepting applications for new facilities. Until further notice, applications for temporary events will not be accepted.

WIC certificationsNo walk-in clients. Call (541) 682-4202 and leave a message with your contact information and WIC will return your call. You can also email us at WIC@lanecountyor.gov to find out more.

Website: www.LaneCountyOR.gov/PublicHealth


Human
Services Department: 541-682-3798

No walk-in services available. Please call.

Website: www.LaneCountyOR.gov/HSD

 

Veteran Services

Call-in only, no in-person visits. Outreach also suspended.

Phone: 541-682-4191

 

Developmental Disabilities Services: 541-682-3695

Standard operating hours, 8:00 a.m. – 5 p.m. Please call in advance as services are available by pre-scheduled appointment only. The lobby waiting area and public computers are closed. A drop box is available to submit paper documents.

Website: www.lanecountyor.gov/DevelopmentalDisabilitiesServices

 
Vital Records: 541-682-4045

Standard operating hours. No walk-ins. Mail orders can be sent to Vital Records at 151 W. 7th Ave. #520, can be dropped off at our new drop box outside our office on the fifth floor, or emailed to us at vitalrecords@lanecountyor.gov
Website: www.LaneCountyOR.gov/PublicHealth

Youth Services: 541-682-4700

Standard operating hours, 8:00 am to 5:00 pm.

Detention: Community Youth Visits and Volunteer Youth Visits are canceled

Supervision: All non-essential face to face meetings and Technical Probation Violation Court hearings are canceled

Restorative Services: All non-essential face to face meetings and Family Check Ups are canceled

Nutrition Services: No new catering will be accepted

MLK Education: MLK Education Center, Community Service and Vocational programs are cancelled. 

The MLK Program is currently providing SEAL (Student Enrichment and Learning) services to all students in Detention, Phoenix Program and MLK remotely and with packet work, online tutorials and phone check ins.  MLK staff are developing a more robust distance learning curriculum and practice that will begin 4/13/20.

PhoenixEnrollment in the Phoenix Program is limited to four youth.

Website: www.LaneCountyOR.gov/YouthServices

 

Human Resources

Human Resources services are available online, by phone or by appointment only.

Phone: 541-682-3124

Website: www.LaneCountyOR.gov/HR

 

Law Library

Library is closed to drop-in visits. The Law Librarian is available to provide assistance via telephone and email; additionally, legal research content on the Law Library’s website will be updated and expanded while in-person service is suspended.

Phone: 541-682-4337

Email: lclawlib@lanecountyor.gov

Website: www.LaneCountyOR.gov/LawLibrary

 

Parole and Probation

Standard operating hours, 8:00 am to Noon, 1:00 to 5:00 pm. Some services can be done by phone or call and make an appointment.

Phone: 541-682-3040

Website: www.LaneCountyOR.gov/ParoleProbation

 

Public Works 

Customer Service Center – Closed to the public. Services are still available online and by phone during standard business hours, 9:00 am to 4:00 pm.

Phone: 541-682-6900

Website: www.LaneCountyOR.gov/PW

 

Lane Events Center- Closed. Please contact LEC online, call-in or make an appointment.

Phone: 541-682-4292

Website: https://www.laneeventscenter.org/

           

Land Management – Services are available online or by phone.  

Phone: 541-682-4065

Website: www.LaneCountyOR.gov/LMD

 

Animal Services - Services are available online or by phone.

Phone: 541-682-3645

Website: www.LaneCountyOR.gov/Animals

          

Manufactured Structure Services – Services are available by phone only.

Phone: 541-682-6961

Website: www.LaneCountyOR.gov/ManufacturedStructures

 

Waste Management/ Transfer Stations – Standard operation hours for Administration Office and Transfer Stations. 8:00 am to 5:00 pm for the office and check the transfer station website for specific hours.

Phone: 541-682-6900

Administration Office Website: www.LaneCountyOR.gov/Waste

Transfer Stations Website: www.LaneCountyOR.gov/TransferStations

 

Parks  – Lane County campgrounds are open for modified camping. Parks are open. 

Park patrons can visit reservations.lanecounty.org to buy a day or annual parking pass, pay fines and book reservations.

For additional services, including permits, senior and veteran passes, please email laneparks@lanecountyor.gov or call 541-682-2000.

Phone: 541-682-2000

Website: www.LaneCountyOR.gov/Parks

 

Sheriff’s Office

Many Sheriff's Office services are operating on a modified basis. Please visit the Sheriff's Office COVID-19 webpage for detailed information before you plan a visit to any Sheriff's Office facilities.

Phone: 541-682-4150

Email: sheriffs.office@lanecountyor.gov

Website: www.LaneCountyOR.gov/Sheriff

 

Technology Services

Standard operating hours, 8:00 am to 5:00 pm.

Phone: 541-682-4032

Website: www.LaneCountyOR.gov/TechnologyServices

 

All advisory committee meetings are canceled or postponed unless deemed essential. Please check our online calendar for the most up to date information.

Website: www.LaneCountyOR.gov/Calendar

McKenzie/Holiday Farm Fire Information -

Non-emergency call center at 541-682-3977

www.lanecounty.org/mckenziefire