The Lane County Land Management Division does not have a receptionist at this time, but has an Interactive Voice Recognition (IVR) System that will allow you to perform the following actions over the phone:

• Schedule an inspection.
• Cancel an inspection.
• Hear the results of an inspection.
• Check the status of a permit.
• Access helpful information about our business operations.
• Transfer directly to one of our staff's message lines.

Basic instructions:

• The system responds to voice commands in all areas except Staff Directory and the Help menu.
• The system also responds to numeric prompts from the keypad.
• To deactivate voice recognition, push "7" from the Main Menu.
• "7" from the Main Menu is a toggle that activates/deactivates voice recognition. When voice recognition is off you are required to make entries from the keypad only.
• To backup from anywhere in the system push "#".

"0" from most areas in the system will take you to the Help menu.

Quick reference guides for the IVR system:

      Schedule an inspection

    Cancel an inspection

     Hear the results of an inspection

     Check the status of a permit

  Public Works        Land Management         Land Use Planning & Zoning