This page is still being edited - 9.18.23
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Applications for utility assistance cannot be processed unless all required documents are submitted. If applications are submitted without the following documents, your application may be delayed or denied.
You will need to provide the following information for everyone who lives in your home:
- First and Last names
- Birthdates
- Social Security Numbers for everyone who has one
- Basic demographic information (optional)
You will need to submit proof of your utility account or heating vendor:
- Most recent utility bill statement or purchase receipts for bulk fuel
- Receipts showing proof of bulk fuel purchase for firewood, propane or pellets.
- Rental agreement or lease if you pay to your property management.
Please don't wait to apply if you don't have a recent utility bill. Staff can verify your account with your utility company.
You will need to submit proof of all income for everyone 18 and older:
October |
September 1 - September 30 |
November |
October 1 - October 31 |
December |
November 1 - November 30 |
Social Security (retirement, disability, survivors) |
2023 Benefit Letter |
ssa.gov/myaccount or call 800-772-1213 |
Supplemental Security Income (SSI) |
2023 Benefit Letter or bank statement |
ssa.gov/myaccount or call 800-772-1213 |
TANF cash grant |
Screenshot from EBT app or ONE system |
ebtedge.com or one.oregon.gov |
Wages from job |
Paystub showing employee name, employer name, pay dates and gross amount |
Employer provided |
Veterans Benefits |
2023 Benefit Verification Letter or bank statement |
VA.gov or call 800-827-1000 |
Retirement Income |
2023 statement |
Company provided |
Court Ordered Child Support or Alimony |
Court document showing monthly amount |
Court provided |
Self Employment |
Self Employment Worksheet |
link coming |
No income |
Declaration of Zero Income |
link coming |
Additional income documentation types
You will need to provide proof of ID for everyone 18 and older:
Government Issued ID or drivers license |
Passport |
Utility bill with name printed |
Income document with name printed |
You will need to provide proof of SSN for everyone in your household who has one:
LIHEAP and/or E-LIHEAP |
Yes, required to have at least one person with an SSN |
OEAP for Pacific Power |
No, SSN's are not required |
OLGA for Northwest Natural |
No, SSN's are not required |
Project Share for Springfield Utility Board (SUB) |
No, SSN's are not required |
Lane County Utility Assistance staff are available to answer any questions you may have. You can call our office at 541-682-3378 or send us an email at this link.