Consumer Protection

The Oregon Department of Justice Financial Fraud/Consumer Protection Section fosters competition in a free and fair marketplace by educating consumers and businesses, and by invoking the Attorney General's civil enforcement authority to deter, stop, and punish unlawful conduct when education fails. The section enforces the Unlawful Trade Practices Act, commonly known as Oregon's consumer protection law.

Consumer complaints continue to be the primary method of identifying potential fraud and marketplace abuses.

The section's Consumer Hotline receives tens of thousands of calls annually. The section staffs the Hotline's phones with volunteers from 8:30 - 4:30 daily.

As written complaints are received, the section's Enforcement Officers informally investigate and, where appropriate, mediate disputes between businesses and consumers. Thousands of consumers receive restitution through this process.

Consumer Protection

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