Case Management

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Case Management or "Services Coordination" is a service provided to all people receiving I/DD services in Oregon. Services Coordination includes providing information, assessing needs, choice counseling on available services, monitoring authorized services, referral to both ODDS-funded and community resources, and supporting the development of a person-centered and individualized support plan.

In Oregon, adults who live in unlicensed settings have their choice to receive case management through the Community Developmental Disabilities Program (Lane County DDS) or to receive case management through one of the support brokerages (Full Access or Resource Connections of Oregon). You can always request to transition to a different case management entity at any time and for any reason by simply speaking with your Services Coordinator or Personal Agent. If you are newly eligible, you can share your preference with your assigned eligibility specialist.

When you choose to receive services through a brokerage, your case manager is called a "Personal Agent" while case managers working at Lane County DDS are called Services Coordinators. Your Services Coordinator or Personal Agent is your main point of contact for questions and support. They may provide different supports based on your age, and your choice of available services. Our services are Self-Directed and Person-Centered.

At this time, Support Services Brokerages are not an option for children or individuals choosing to receive supported living, group home, or foster home services.

Children's Case Management (Services Coordination)

For individuals aged 17 and under there are a variety of services that may be available. The first responsibility of a Case Manager (known as a Services Coordinator) is to educate you about those options, in order to support your choice – we call this choice counseling. One option is Case Management only. There are no funded supports with Case Management only, you will have a Services Coordinator who will answer questions, and provide information about resources available in the community.

Funded supports that also include Case Management include in-home support, and residential supports.

In-Home supports are formally called “Community First Choice State Plan (K-Plan)”. This typically involves hiring Personal Support Workers (PSW’s) who are paid through Medicaid. There are other types of supports, some examples include behavior consultation, specialized medical equipment and more. Your Services Coordinator will provide more detailed information about available services and how to access them.

Residential supports include foster homes and residential group homes. These tend to be limited by availability and support individuals with more significant needs.

Adult Case Managment (Services Coordination)

For individuals aged 18 and over there are a variety of services that may be available. The first responsibility of a Case Manager (known as a Services Coordinator) is to educate you about those options, in order to support your choice – we call this choice counseling. One option is Case Management only. There are no funded supports with Case Management only, you will have a Services Coordinator who will answer questions, and provide information about resources available in the community.

Residential supports include foster homes and residential group homes. These tend to be limited by availability and support individuals with more significant needs. These are also called comprehensive services (as in all supports are provided by the residential provider). There is one additional comprehensive service called supported living. While it looks a lot like in home supports, these supports are overseen by an agency. Again, your Services Coordinator will provide more detailed information about these services.