• Support for server planning, sizing, quotes, orders, install, configuration, and deployment.
• Server hardware changes or upgrades (tracking/Auditing)
• Server hardware support subject to manufacturer or 3rd party maintenance agreements. We also track and facilitate maintenance renewals.
• Monitoring and alerts for server hardware events
• Decommission process

Server Sizing, Quotes & Orders
Here is the link to the HP Server Quote site, our standard is the Proliant ML or DL series (for informational purposes only). Final quotes and orders most go through the NSS team via the following link. 

After the server HW is ordered & received, a build request must be submitted.

Server Build Requests
Server build requests are for builds and rebuilds of existing server hardware.

Note:
1. Server OS license costs & administration is the responsibility of the requesting agency.
2. Server OS support is a separate monthly fee, refer to the Server OS support service for details.

Server Hardware Standards & Maintenance
NSS has standardized on a limited set of HP enterprise rack-mounted server hardware. All servers are purchased with 5-year, 24/7, 4 hour response time support. 

Extended maintenance through manufacturer can be purchased after the original maintenance agreement. If server HW exceeds manufacturer EOL, 3rd party maintenance options are available.

Servers with no current HW maintenance are subject to "best effort" support levels and the availability of spare parts. NSS may be able to contact manufacturer support or purchase HW at the customers expense.

Location
We support servers in the Lane County data center and at partner agency facilities.

Resources

Performance

Availability